AI Tools in Hospitality Workshop
Hosted by Massachusetts Restaurants United
Register with organizer
What to look forward to
This session will explore how AI-powered customer journey mapping can uncover operational opportunities and help teams improve the customer experience.
Inside the event
Join MRU for a tailored, hands-on**, in-person workshop hosted by Boston University's School of Hospitality** exploring how AI can help us work smarter while preserving the personal connections that make hospitality special.
In this 90-minute workshop, you'll map your guest's journey, identify missed opportunities to create memorable moments of hospitality, and explore how AI can help improve the guest experience, strengthen marketing efforts, and encourage repeat visits.
**You'll leave with practical tools, fresh ideas from fellow industry professionals, and one meaningful improvement you can put into action right away.**
**Facilitators:**
**Makarand Mody, PhD**
Associate Professor of Hospitality Marketing and Associate Dean of Academic Affairs, Boston University School of Hospitality
**Jonathan Katz**
Senior Lecturer at Boston University School of Hospitality, and Industry Leader in Branding, Marketing, Communication and Experience Management
Boston University School of Hospitality Administration
928 Commonwealth Avenue, Boston, MA 02215, US. Confirm the venue with the organizer before traveling.
Open in Google Maps ↗Discovered through Cerebral Valley. Details come from the event listing and the organizer page; registration is managed by the organizer.
Last checked: Oct 24, 2026. Confirm current availability before making plans.
Organizer page checked: Oct 24, 2026. Check registration for the latest details.