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The planned acquisition follows its Aisera purchase and would add customer-facing AI to enterprise automation. Closing is expected in Q4 2026; the price was not disclosed.
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The proposed deal would give Automation Anywhere a customer-facing layer for voice and chat requests, complementing its existing tools for employee service and business-process automation. Boost.ai’s hybrid conversational AI platform is used by hundreds of organizations and supports more than 36 languages; the company reports production resolution rates above 90%, a figure not independently assessed. The companies expect to close in Q4 2026, pending regulatory approvals and other customary conditions, and have not disclosed a price.
Boost.ai combines natural language understanding, generative AI and AI agents to interpret requests and route work across connected systems.
The company has particular strength in Europe and regulated sectors such as financial services, telecom and insurance.
Automation Anywhere acquired employee-service provider Aisera in late 2025; Boost.ai would add a customer-facing entry point to its automation platform.
Automation Anywhere has agreed to acquire Boost.ai from Nordic Capital, aiming to connect customer conversations with the business systems that carry out their requests. Announced October 7, 2026, the planned purchase would add customer-facing conversational and voice AI to its enterprise automation offering—not just another way to answer questions.
The companies expect the transaction to close in Q4 2026, subject to regulatory approvals and other customary closing conditions. Automation Anywhere did not disclose a purchase price. The agreement sets out an intended combination; the acquisition is not yet complete.
The deal follows Automation Anywhere’s acquisition of Aisera in late 2025. That purchase added enterprise knowledge and automated employee service to its platform. Boost.ai would address a different entry point: customers expressing what they need through voice, chat and other digital channels, before work moves into internal business systems.
Boost.ai serves hundreds of customer organizations, with particular strength in Europe and regulated industries including financial services, telecommunications and insurance, according to the announcement. Automation Anywhere describes that customer base as a fit for its own customers operating in similarly complex industries.
Boost.ai’s hybrid architecture combines natural language understanding—technology for interpreting what a person means—with generative AI and AI agents. The announcement says the platform supports more than 36 languages and achieves a resolution rate above 90% in production deployments. That performance figure is company-supplied, not an independent assessment.
The announcement also describes security and privacy measures aligned with GDPR and HIPAA requirements and supported by an independent SOC 2 report. Those are part of the companies’ case for deploying conversational AI in businesses where compliance and governance are central requirements.
By joining Automation Anywhere, we can connect the conversation, including voice, directly to the systems and people who get the work done, so a customer's request is handled from start to finish.
Jerry Haywood, CEO of Boost.ai
Automation Anywhere calls the intended workflow its “Conversation-to-Outcome Loop.” A customer or employee makes a request; AI interprets the intent and context, works within company rules, coordinates people and software, and executes tasks across connected applications. The company says people would handle decisions requiring judgment or exceptions.
The proposed combination spans three kinds of work, with different roles for the acquired technology and the existing automation platform:
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