Cyera says Claude reaches 88% weekly usage across its 1,500 employees

Claude Enterprise has reached 88% weekly active usage across roughly 1,500 employees at cybersecurity company Cyera, according to a new Anthropic case study. The account describes a company-wide deployment built around connected business tools, with AI handling first drafts and routine checks while employees retain responsibility for reviewing the work.

The adoption figures and workflow savings are Cyera’s results published by its AI supplier, not an independent evaluation. The account nevertheless offers a detailed look at the work surrounding the rollout: access permissions, usable company data and sustained employee training.

Getting beyond the command line

Claude Code had already spread through much of Cyera’s research and development organization. Bringing other departments along was harder. Principal technologist Joe Tustin describes teaching nontechnical colleagues to use the terminal—the text interface for running computer commands—but finding that many remained uncomfortable executing commands or connecting to Snowflake, the company’s data platform.

The team considered building its own interface around Claude Code before choosing Cowork, Claude’s tool for nontechnical task work. Cyera connected Cowork to 40 tools, including Slack, Salesforce, Asana, Google Drive and Notion. Its aim was a general-purpose agent employees could use to address their own workflows, rather than an engineering-dependent setup.

That breadth required preparation. Before rollout, Cyera mapped which systems Claude would connect to, which held production data and how activity would be monitored. It used its own security platform to identify who could reach particular Snowflake tables, then adjusted permissions where needed. Agents, the case study notes, can use whatever their permissions allow.

Access alone did not make the data usable. Data engineers built a semantic layer—a shared set of definitions for interpreting company data—covering 40 documented tables organized by department. They paired it with instructions explaining Cyera’s terminology and conventions, giving employees who had never queried Snowflake a way into self-service analytics.

After a brief pilot with leaders from different departments, Cyera says it rolled out Cowork company-wide in 17 days. Support included a full day of livestreamed demonstrations, twice-weekly office hours and 20 department-specific sessions. The AI team also worked with system owners to establish what employees needed and how Claude should access it.

The agent starts; an employee finishes

The internal Ask Claude support channel illustrates that division of labor. A scheduled task checks for new messages about every 30 minutes, compares them with knowledge bases and previous answers, and drafts replies for the owner to review. The automation handles the repetitive preparation rather than sending answers without oversight.

Other workflows described by Cyera

• Legal: A Claude plugin uses 20 playbooks to check incoming vendor nondisclosure agreements against Cyera’s positions. It drafts response points for a lawyer to review and send.
• Marketing operations: Asana agents catch missing files or links before requests are submitted and keep ticket information current. Tustin estimates the workflow saves the employee managing reviews about 12 hours a week.
• Policy maintenance: A privacy and compliance analyst uses an agent to scan his previous publications when he posts something new. It flags material invalidated by newer policies and opens tickets assigned to him.

Cyera’s VP of AI, Steve Klementowski, describes a change in the analytics team’s work as employees begin serving themselves: less time producing reports, more time improving the data and context behind queries. With access established, he says the next focus is continued training and helping teams pursue their most strategic projects.