DOGE chief outlines a path for America.gov to perform tasks, not just answer questions

America.gov could move from answering questions to doing work for the public, according to Department of Government Efficiency Acting Administrator Amy Gleason. Speaking at a Digital Services Coalition event Thursday, she described sign-in access followed by task-performing AI agents—even as she warned that agencies lack the technical staff and tools to implement new technology.

An answer today, an action later

The portal currently works mainly as a chatbot, drawing answers from tens of thousands of government websites. It does not require users to sign in and cannot complete transactions, Newsmax reported. That leaves a clear distinction between helping someone find government information and carrying out a service on their behalf.

Gleason described an authenticated experience—a service users sign into—as the next step. An AI agent would follow, performing work rather than only returning information. Her remarks, reported by Federal News Network, set out a progression for the site, not the launch of a transaction-capable agent available to the public today.

She also raised a more far-reaching possibility: AI chatbots could eventually replace individual agency websites. That was a description of a possible future, rather than an announcement that agencies would close their sites. The agent experience she described would include a dashboard showing users what was happening.

One entry point does not mean one system of records

The legal mandate already reaches beyond a question-and-answer site. President Donald Trump’s September 29, 2026 executive order directs the General Services Administration, working with the National Design Studio administrator and the Office of Management and Budget, to establish America.gov as a single entry point for covered online federal services.

It calls for Login.gov to provide authentication and for agencies to connect existing service infrastructure, including public software interfaces, dashboards and digital forms. Transactions are envisioned only where authorized and technically available. The order also gives OMB 90 days to issue an implementation memorandum; that requirement is not an agent-release deadline.

The integration requirement does not cover every federal interaction. It applies to public-facing services available or applied for online that serve more than 100,000 users in 12 months. Specified exclusions include IRS tax filing, Department of War services and Intelligence Community services. OMB can add or exclude services.

Alongside that integration, the order sets boundaries on how the portal should operate:

• Agencies retain custody and control of their records, systems and decision-making authority. Unified access must not create a centralized federal system of records about Americans.
• Personal information must be protected through limited data collection, secure authentication and authorization that can be audited, consistent with applicable law.
• Existing lawful routes—including in-person, telephone, mail and agency-specific digital services—must remain available. America.gov is intended to be a better option, not the only option.

The implementation problem sits inside agencies

Gleason’s warning was about agencies’ capacity to deliver such changes. She said they lack enough technology talent, struggle to procure tools and must work out how to adapt new technology securely. She urged partners to think ahead while cautioning that government cannot chase every new tool that attracts attention.

She compared the moment to the modernization work that followed HealthCare.gov’s troubled launch, saying government needed modern processes as well as modern technology. But she argued that technology is now moving much faster than a decade ago, adding pressure to reconsider how services are delivered.

Nor did she prescribe one purchasing strategy for every agency. Building tools could suit one agency while another needs a different approach, she said. That leaves agency-level choices about acquiring and managing technology alongside the administration’s common goal of a unified public entry point.