Meta says it fixed unwanted recordings on Ray-Ban glasses, but leaves the cause unexplained

Conversations that wearers say they never asked their Ray-Ban Meta glasses to capture appeared as saved audio and transcripts in the Meta AI app. Meta says the issue is now resolved. But its response leaves owners without an explanation of what went wrong, how it was fixed or how many devices were affected.

A setting that users expected to matter

A Reddit user posting as Kindly-Audience-137 said audio recordings and written transcripts of conversations appeared in their Meta AI conversation history without them saying “Hey, Meta.” According to Ars Technica, the user also said “Respond without Hey Meta” was switched off.

The user described the behavior on three pairs of glasses. TechRadar reported that these included second- and third-generation models, and that other participants in the discussion described similar experiences. Those accounts suggest the complaint was not confined to one pair, but they do not establish how widespread the issue was.

Kindly-Audience-137 said they first noticed the behavior after a recent firmware update—the software installed on the glasses. Meta has not confirmed that an update caused it. Android Authority, which covered the complaints and obtained Meta’s response, said it could not reproduce the problem before the company said it was fixed.

This issue has been resolved. People can manage, review, and delete voice logs of their interactions with Meta AI via settings at any time.

Meta, in a statement to Android Authority quoted by Ars Technica

A fix without a technical explanation

Meta’s statement addressed the issue without describing its cause or the repair.

TechRadar says the glasses should ordinarily record these interactions after a spoken “Hey Meta” command or a button press. But it notes that Meta’s privacy notice allows for voice services being activated “inadvertently.” That notice describes a possibility; it does not identify the cause of this incident.

The same notice says some recordings may be reviewed by Meta staff to help improve its voice services, according to TechRadar.

Where owners can inspect saved audio

For owners who want to inspect their own history, TechRadar provides a route to the voice activity log in the phone app. This is the place to review saved entries and delete recordings, rather than a control that prevents capture in the first place.

1. Open the Meta AI app on your phone, select Glasses, then open Device settings.
2. Tap the name of your glasses, then choose Glasses privacy and Voice activity log.
3. Review the voice activity entries. Recordings can be deleted from this screen; Meta also says voice logs can be managed through settings.

Some Reddit participants turned off voice activation for the AI as a workaround, TechRadar reported. That option is available from the app’s device settings.