OnClarity says it earned OpenAI partner status for customer-support AI

OnClarity says it has been named an OpenAI Select Partner, adding a formal partner designation to its work with large customer-support organizations. In its October 26, 2026 announcement, the company outlined plans to broaden its OpenAI-related offerings across AI agents, interaction reviews and tools that trace recurring customer problems to their causes.

The designation places OnClarity within the OpenAI Partner Network. The company describes that network as a global program for businesses that build, sell and deliver solutions using OpenAI technology. Partners bring industry knowledge, delivery capabilities and customer relationships; the program provides resources, training and support for enterprise adoption.

OnClarity says it will continue working with OpenAI to help organizations build, deploy and scale AI systems. The announcement was distributed as a company press release on Markets Insider, whose editorial teams were not involved in creating it.

Most AI tools in CX answer questions. CX leaders need it to fix the cause and prove it worked.

Abed Kasaji, OnClarity CEO and co-founder

Kasaji’s comparison expresses the company’s sales pitch, not a measured comparison with competing tools.

• AI agents handle customer conversations over voice and text. OnClarity says these agents resolve conversations, putting them on the customer-facing side of the platform.
• Agent QA reviews interactions involving both human staff and AI. The company says it reviews every interaction, rather than checking only a small sample.
• Insights connects recurring customer issues with their root causes. Its stated purpose is to help teams fix the underlying problem and measure the result.

OnClarity says its existing work includes English- and Arabic-language agents for regulated organizations with strict compliance and data-residency requirements—rules about where data must remain.

Its stated customer base spans financial services, telecommunications, travel and hospitality, and digital consumer platforms across Europe, the Middle East and North America.