Plume introduces an AI-agent console to help internet providers resolve subscriber issues

Plume introduced an AI-agent workspace for internet service providers on October 13, 2026, promising faster problem-solving and better business results. Plume Console, presented at Network X in Vienna, lets teams investigate subscriber issues and direct actions across connected systems. But the outcome figures Plume cites concern its existing technology, not demonstrated results from the new console.

The company will demonstrate Console at Network X from October 13–15, 2026, at VIECON in Vienna. It has not specified general availability. The introduction describes tools for network, security, customer-care and marketing teams, rather than a consumer-facing assistant.

Beyond a healthy speed test

Plume frames the problem around the connection inside a home. A speed test at the broadband gateway can look healthy while a television buffers, a camera disconnects or a video call drops. Those problems can still lead to a technician visit or a worse customer rating, even when the gateway measurement looks fine.

The company says its existing platform already resolves most issues through continuous WiFi optimization, security and established automation. Console is intended to help teams handle what remains: cases that need investigation, customer-care workflows or intervention. Its agents can investigate an issue, recommend a response and execute actions across connected systems, including Plume's WiFi, security and care products.

To support its business pitch, Plume cites a study comparing homes using its technology with homes that were not. It reports 31% lower churn—customers leaving the service—20% fewer technician visits and a 16% improvement in Net Promoter Score, a customer-recommendation measure. These are company-cited findings about Plume technology overall, not evidence that Console itself produced those gains.

From network context to business action

Console draws on the data behind Plume's platform. The company says that platform serves more than 450 internet service providers across more than 60 countries, with data from more than 50 million homes, 600 million connected devices and 3,000 profiled applications. Different teams use that shared data for different jobs.

Teams can deploy Plume's prebuilt agents, create agents with a builder, or modify them using SQL and templates. SQL is a language for working with structured data. Plume describes three possible agent responses: identify an issue, notify someone about it or resolve it. The product therefore supports both guidance and action.

Connections to outside software use webhooks, APIs and MCP: mechanisms for linking tools, exchanging information and triggering actions. Plume lists service ticketing, customer relationship management campaigns and digital care among the destinations. Its described workflows extend beyond diagnosing a faulty connection:

• Network operations teams can examine how an issue at one location affects other locations across the network, then deploy an agent to address it.
• Security analysts can view devices, applications and agent actions in context, then quarantine a device or set a policy. Care teams can investigate home connectivity with agent guidance.
• Marketers can use research agents to find opportunities in operational data, then send insights and recommendations to customer-management systems for campaigns.

Teams can direct a collection of agents to work together, investigate what is surfacing in the network and recommend the next step, while people set the guardrails and make decisions.

Alan Coleman, Plume chief product officer

People set the boundaries

Plume says teams can validate that each agent delivers reliable guidance before acting on or recommending it. Coleman distinguishes predictable, prescribed workflows from open-ended problems with no established fix. He positions Console's coordinated agents as a way to investigate that second category, with people setting boundaries and making decisions.

The company also describes a path from individual fixes to repeatable automation. Each issue an agent resolves can become an automation, allowing the platform to handle a larger share of problems on its own over time. That is Plume's proposed progression, rather than a quantified Console outcome.

Portuguese provider NOS offers the customer-side rationale. In Plume's announcement, product management director José Pedro Teixeira said Console could help its teams turn insights into action and resolve issues before they trigger technician visits or customer departures. His endorsement describes the intended benefit; it does not include measured Console deployment results.