Customer-report intake
Reads customer emails, Slack messages or Jira tickets to investigate reported production issues.
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Coding / product dossier
Investigates production issues across code, logs and databases, then drafts fix PRs and customer replies.
Product brief
TraceX reads a customer's email, Slack message or Jira ticket, investigates your database, code and logs read-only, and returns the root cause with evidence for every claim, a fix as a pull request and a drafted reply. Free in private beta.
Why we selected it
Connects customer-reported problems to read-only investigation of code, logs and databases, then produces evidence, a fix PR and a drafted reply. A practical engineering-support workflow, though access is currently a
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Capability scan
Only capabilities supported by the product information we collected are listed here.
Reads customer emails, Slack messages or Jira tickets to investigate reported production issues.
Investigates databases, code and logs using read-only access.
Returns a root cause with evidence for every claim.
Produces a fix as a pull request and drafts a customer reply.
Best-fit use cases
FAQ
TraceX reads customer emails, Slack messages and Jira tickets.
Its investigation of databases, code and logs is described as read-only. It provides proposed fixes as pull requests.
TraceX returns a root cause with evidence for every claim, a fix as a pull request and a drafted reply.
TraceX is described as free in private beta.