Build support agents from plain-language instructions
Lets teams describe how customers should be handled in plain language; Nova builds the agents without requiring a developer.
Automation / product dossier
Typewise Nova
Builds, tests, monitors, and proposes fixes for customer-service agents across email, chat, and WhatsApp.
Product brief
What Typewise Nova does.
Nova is the AI Operator that builds and improves your AI customer experience team, no developer required. Describe in plain language how customers should be handled and connect your tools. Nova builds the agents, tests them on past tickets and shows you what failed before anything goes live. Once running, it monitors quality and proposes fixes 24/7 for approval. Agents resolve whole requests, from orders and refunds to plan changes, across email, chat and WhatsApp. Unresolved requests are free.
Why we selected it
Nova provides a notably operational approach to customer-service agents: teams specify handling in plain language, test against historical tickets before launch, then review proposed fixes. That evaluation and approval
- Best for
- Support teams automating request resolution
- Category
- Automation
- Daily picks
- 1
- First selected
- 2026-09-10
Product preview saved with our daily selection
Capability scan
What it can help with.
Only capabilities supported by the product information we collected are listed here.
Test against past tickets
Tests agents on past tickets and shows failures before anything goes live.
Monitor quality and propose fixes
Monitors quality and proposes fixes for approval after agents are running.
Resolve end-to-end support requests
Handles requests including orders, refunds, and plan changes.
Support multiple customer channels
Works across email, chat, and WhatsApp.
Best-fit use cases
Defining how a support team should handle common customer requests in plain language.
Testing proposed customer-service agents on historical tickets before launch.
Automating order, refund, or plan-change requests across email, chat, and WhatsApp.
Reviewing proposed quality fixes for running support agents.
FAQ
Before you open it.
How are Nova agents configured?
Teams describe in plain language how customers should be handled and connect their tools; Nova then builds the agents.
Can Nova test agents before launch?
Yes. It tests agents on past tickets and shows what failed before anything goes live.
What customer requests can Nova resolve?
The listing names orders, refunds, and plan changes as examples of whole requests agents can resolve.
Which channels does Nova support?
The description lists email, chat, and WhatsApp.
What happens after an agent is running?
Nova monitors quality and proposes fixes for approval.